Delete your account & data

In the app: Go to Settings → Account → Delete account. This permanently deletes your profile, your pets' information, care records, and photos. They're removed from our systems within 30 days, except limited information we must keep for legal, tax, or fraud-prevention reasons, as described in our Privacy Policy.

Family accounts: If you're the owner of a Family account, you'll need to transfer ownership or remove all members before deleting. Family members can leave an account without deleting their individual data.

Already uninstalled? Email support@thezoeyapp.com from your registered address with the subject "Delete my account," and we'll process it within 5 business days. Note: deleting your account does not cancel an active App Store subscription — please cancel that separately in your device settings.